Do you ship internationally?
Yes, we ship internationally to many countries around the world. Our main delivery destinations include the United States, the United Kingdom, European Union countries, Canada, the United Arab Emirates, and Japan.
Orders are shipped using trusted international courier services. The available shipping methods and delivery times may vary depending on the destination country.
Please note that international shipments may be subject to customs duties, import taxes, or other local fees, which are the responsibility of the recipient.
Can I return or exchange a product?
Because our products are handcrafted and made to order, returns are handled slightly differently than with mass-produced items.
You may return your product within 14 days of receiving your order, provided that the item is unused and in its original condition.
For detailed information about the return process, please visit our Returns & Complaints page.
If you would like to order the product in a different size, finish, or color, you can return the original item and place a new order through our store. Please note that we may DECLINE return of product if it was customised for you (other customisation than standard sizes or colours - for example special made console fitted into your niche, not standard size)
What are the custom duties
Customs duties and import taxes depend on your country of residence and local regulations.
-
European Union (EU): Orders shipped within the EU are not subject to customs duties.
-
Outside the EU: Customs duties, VAT, or other import taxes may apply according to your country’s laws. These charges are not included in the product price and are the responsibility of the customer.
We recommend checking with your local customs office for exact information before placing an order.
Who pays the customs duties?
Customs duties, import taxes, and any additional fees are the responsibility of the customer.
For orders delivered outside the European Union, these charges may be applied by local customs authorities upon arrival in the destination country. Bottega di Console has no control over these fees and does not include them in the product price or shipping cost.
We recommend checking your local customs regulations before placing an order to avoid unexpected charges.
How long will I wait for my order?
Each piece at Bottega di Console is handmade, which means production takes time. The standard production time is up to 21 days, followed by shipping.
Delivery time depends on your location and the selected shipping method, but typically takes a few additional days within Europe and longer for international orders.
Once your order is ready and shipped, you will receive tracking information to monitor your delivery.
Who is paying for shipping?
Shipping costs are covered by the customer and are calculated at checkout based on the delivery address and selected shipping method.
The total shipping cost will be clearly displayed before completing your order, so you know exactly what you are paying for. Of course if delivery address is in EU or UK and your order is under 15 kg - shipping is free of charge.
We recommend checking your local customs regulations before placing an order to avoid unexpected charges.
Do you offer custom orders?
Yes, we do offer custom orders.
If you are looking for a specific size, finish, or design, please contact us by email at bottegadiconsole@gmail.com. We will be happy to discuss your needs and let you know what is possible.
Please note that all custom orders are priced individually, including both the product and shipping cost.
Do you use solid wood or veneer?
We create our furniture according to the materials specified in each product description.
However, most of our designs can be customized — including changing the type of material used, such as solid wood or veneer. If you have specific preferences, feel free to contact us and we will be happy to discuss available options.
Can I order multiple items in the one order?
Yes, you can order multiple items in a single order.
If you are planning a larger purchase, we also recommend contacting us in advance. We can provide details regarding availability, production time, and shipping options to ensure everything is arranged smoothly.
Can I get a discount if I am a returning customer or placing a larger order?
Yes, discounts may be available for returning customers or for larger orders.
All discounts are granted on an individual basis and are not automatic. To receive a personalized offer, please contact us directly. We will review your request and provide the best possible conditions.
Do you offer samples?
Yes, we offer material samples.
The sample set includes different color finishes and wood types, allowing you to better understand the look and feel of our materials before placing an order.
If you are interested, please contact us to arrange the details at bottegadiconsole@gmail.com
What is the weight capacity of the product?
The weight capacity depends on the specific product.
For most of our furniture, the maximum load is approximately 20 kg, but this may vary depending on the design, size, and construction of the piece.
For exact information, please refer to the product description or contact us directly.
Do you offer console customization to match my interior?
Yes, we offer customization to better match your interior.
To get started, please contact us by email and include high-quality photos of your space. For the best results, we recommend photos taken in daylight or well-lit conditions.
This allows us to better understand your interior and propose the most suitable design, size, and finish.
What can damage the product?
To ensure the longevity of your furniture, please avoid the following:
-
Placing the product near heat sources such as radiators, as this may cause the wood to dry, crack, or deform.
-
Exposing the furniture to moisture or humidity sources (e.g. air conditioning or damp environments), which can affect the structure and finish.
-
Cleaning with a very wet cloth, as excess water may damage the wood surface.
We recommend gentle cleaning with a slightly damp or dry cloth and keeping the furniture in stable indoor conditions.
Please note that damage resulting from improper use or maintenance, including the situations described above, is not covered by returns or warranty claims.