At Bottega di Console, we want your shopping experience to be safe and transparent. Below you will find clear information about product returns and the complaint procedure.
Returns
You have the right to return a purchased product within 14 days of receiving the order. We may DECLINE return of product if it was customised for you (other customisation than standard sizes or colours).
Please note that you`re buying product which has defined type of wood, decores, type of painting.
You can do that here
How to return a product
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Prepare the product for return
The product must be unused, complete, and properly secured for transport. If possible, use the original packaging or another protective package that prevents damage during shipping. -
Include a return statement
Please include a written statement of withdrawal from the purchase contract in the package. The document should contain:-
your name and surname
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order number
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return address
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bank account number for the refund
You may also send the withdrawal statement by e-mail to: bottegadiconsole@gmail.com.
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Send the parcel
The returned product should be sent to the address below.
The cost of return shipping is covered by the customer.
Return address
Antonina Szczotka
Dębowa 1012
34-382 Wieprz
+48695972184
The 14-day return period is respected if the parcel is sent or the withdrawal statement is submitted within 14 days from the date of receiving the order.
Refunds
After the returned product is delivered to Bottega di Console and verified, the refund will be processed.
The money will be returned no later than within 14 days using the same payment method that was used during the purchase, unless another method is agreed.
If the returned product shows signs of use or damage caused by improper packaging, the return may be rejected and the product sent back to the customer.
Complaints
If the product you received is defective, damaged, or not consistent with the order, you have the right to file a complaint.
Before accepting delivery
Please check the package upon delivery in the presence of courier. If the packaging is visibly damaged, we recommend refusing the shipment and contacting us immediately.
How to submit a complaint
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Contact us by e-mail or phone.
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Provide the order number and a description of the issue.
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If necessary, we may ask you to send photos or videos of the product. Please note any AI modifications of send videos or photos will cause refusal of your claim.
- In some cases we need to inspect the product onsite with our production team (which means returning the product)
Contact details
Phone: +48695972184
Email: bottegadiconsole@gmail.com
If the complaint is accepted, we will offer the most appropriate solution, such as:
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repair of the product,
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replacement with a new item,
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or a refund.
You will be informed about the decision within 14 days of receiving the complaint or returned product.
If you have any questions regarding returns or complaints, please contact us at bottegadiconsole@gmail.com. We will be happy to assist you.
Guarantee
Furniture purchased from Bottega di Console is covered by a 24-month guarantee from the date of delivery. The guarantee covers manufacturing defects resulting from the production process or material faults.
The guarantee does not cover damage resulting from improper use, mechanical damage, natural wear, or incorrect maintenance of the product. Please note that using the console or table near to sources of heat or in dump places may cause damage.
The guarantee does not exclude, limit, or suspend the consumer's rights arising from applicable consumer protection laws, including the right to make a complaint based on statutory liability for product non-conformity.
Please note any AI modifications of send videos or photos will cause refusal of your claim.
If you have any questions regarding returns or complaints, please contact us at bottegadiconsole@gmail.com. We will be happy to assist you.