Terms and Conditions of the Online Store
Bottega di Console
1. Chapter 1. General provisions, contact with the store owner
1. These terms and conditions (hereinafter the “Terms and Conditions”) set out the rules and conditions for using the Bottega di Console online store, operating at the website address https://bottegadiconsole.pl/.
2. The owner of the Store is Antonina Szczotka, an entrepreneur conducting business activity under the business name Antonina Szczotka with its registered office at: Dębowa 1012, 34-382 Wieprz, Poland, entered in the Central Registration and Information on Business, NIP: 6-272-604-028, REGON: 381-573-539 (hereinafter the “Seller”).
3. The Seller’s contact details are as follows:
Contact address: Dębowa 1012, 34-382 Wieprz, Silesian Voivodeship, POLAND
E-mail address: bottegadiconsole@gmail.com
Telephone number: +48-695-972-184 (customer telephone service hours – in the Contact tab).
Contact point for communication with the authorities of the EU Member States, the European Commission, the Digital Services Board: bottegadiconsole@gmail.com. Communication may be conducted in Polish.
2. Chapter 2.Technical requirements
1. In order to use the Store, it is necessary to have:
a. a computer or other device with an internet browser;
b. access to the Internet;
c. an active e-mail address.
3. Chapter 3.Personal data
1. The controller of the personal data of the Store’s customers is the Seller.
2. All information regarding the processing of the personal data of customers, as well as other persons using the Store’s website, can be read in the Privacy Policy.
4. Chapter 4.Conclusion of the sales agreement, customer account
1. The Store enables the purchase of goods (hereinafter the “Goods”),, displayed on the Store’s website. In order to make a purchase, registration / creation of an account in the store is not required. In order to place an order, the Goods should be selected in the Store, added to the “Cart” using the appropriate button, and the order placement procedure should be continued by selecting the appropriate options (method of delivery and payment).
2. Information about products in the Store, i.e. descriptions and prices, constitutes an invitation to conclude a sales agreement within the meaning of Article 71 of the Civil Code, in accordance with the conditions of the Terms and Conditions.
3. A condition for placing an order is the completion in the order form of all required data necessary for the performance of the agreement and, optionally (at the customer’s request), also the data to generate a VAT invoice.
4. If the customer decides to create an account in the Store (hereinafter the “Account”), registration is one-time, and the e-mail address and password selected by the customer constitute the basis for later logging in. After logging into the Account, the customer has access to the history of their orders, and with subsequent orders does not have to fill in the order form again with their personal data.
5. The customer may resign from having an account at any time without incurring any costs. For this purpose, the resignation should be sent to the following e-mail address: bottegadiconsole@gmail.com.
6. Confirmation of the order by the customer with the button “Kupuję i płacę” (“I buy and pay”) (or another with identical wording) means:
a. submission to the Seller of an offer to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions,
b. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
7. The sales agreement (hereinafter the “Agreement”) is concluded when the Seller accepts the order for processing (acceptance of the customer’s offer), of which the Seller informs by means of an e-mail message confirming acceptance of the order for processing.
8. In the event that it is not possible to fulfil the order for the Goods (in whole or in part), the Seller shall inform the customer thereof - in such case the Agreement is not concluded. At the same time, the Seller shall inform the customer about the existing possibilities of another method of fulfilment of the order, e.g. partial fulfilment of the order or waiting for the Seller to replenish stock levels. If the order has been paid for earlier by the customer, and it is not possible to fulfil it, the Seller shall immediately return to the customer the payments made (in accordance with the scope of cancellation of the order).
9. The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium at the latest at the time of delivery of the Goods
10. The Store shall not be liable for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete / incorrect delivery address or failing to provide other data necessary for fulfilment of the order.
11. The Seller reserves the right to suspend the fulfilment of the order in a situation where the customer provided false data or where such data gives rise to justified doubts as to its correctness. In such a case, the Seller (if possible) shall attempt to contact the customer in order to verify the truthfulness of the provided data.
5. Chapter 5.Prices and payment methods
1. The prices of the Goods are given Euro (EUR) and in net amounts. VAT tax given in PopUp window and first window or the cart might be polish (23%) or the lowest one in EU (20%), in your cart you will see net price, after you put your delivery address you will see the full price (net price and VAT of your country of delivery).
2. The cost of delivery of the Goods is given separately in the Store cart, depending on the delivery method selected by the customer.
3. The available payment methods are described on the Store website in the “Payment methods” tab and are presented to the customer at the stage of placing the order (in the cart).
4. The Store offers the following payment methods:
a) bank transfer (in EUR)
b). fast electronic transfer / BLIK / payment by means of a so-called virtual wallet - via the payment platform:
5. If the customer has chosen payment by standard bank transfer, payment for the order must be made within 7 days of its placement. Failure to pay within the aforementioned timeframe will result in the Agreement being deemed null and void. The preceding sentence does not apply to situations where the Seller offers customers deferred payment/payment in installments through an external partner.
• Stripe
6. If payment via Stripe is selected, the entities providing online payment services are jointly Stripe Payments Europe, Limited and Stripe Technology Europe, Limited with registered office in Ireland. The rules of integration of the Store with the Stripe service are set out in the “Terms and Conditions of the Stripe Integration Service in the Shoper Online Store” available at https://www.shoper.pl/static/regulaminy/uslugi-finansowe-i-platnosci/regulamin-uslugi-integracji-stripe-w-sklepie-internetowym-shoper-od-2025-03-15.pdf. The Stripe service terms and conditions addressed to consumers (persons making payments in the Store via Stripe) are available at https://stripe.com/en-pl/legal/consumer.
6. Chapter 6.Delivery of goods
1. Delivery of the Goods takes place according to the customer’s choice:
• via a courier company
2. With the exception of Goods collected by the customer in person, the order is deemed fulfilled at the moment the shipment is dispatched to the customer (entrusting the shipment to a carrier engaged in transport). The exact actual delivery date of the shipment is determined by the carrier.
3. The Goods are shipped by the Seller within up to 21 days, unless a different period is explicitly stated in the product description when the customer places the order. Detailed fulfilment dates are provided on the Store website in the “Order fulfilment time” tab.
4. The Seller standardly processes orders within the territory of the Republic of Poland against payment of the costs indicated on the Store website in the “Delivery time and costs” tab. Shipping abroad is possible against payment of the costs indicated on the Store website or costs individually agreed with the customer.
7. Chapter 7.Withdrawal from the agreement
1. A customer who is a consumer or an entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter the “Privileged Entrepreneur”) has the statutory right to withdraw from the sales agreement for the Goods within 14 days from receipt thereof, without giving any reason, subject to the exceptions referred to below.
2. In order to meet the deadline for withdrawal from the agreement, it is sufficient for the customer to send, within the above-mentioned period, a statement:
• in electronic form to the following address: bottegadiconsole@gmail.com or
• in written form to the following address: Dębowa 1012, 34-382 Wieprz, Silesian Voivodeship, POLAND.
3. The statement of withdrawal from the agreement may be submitted according to the template - Download the form template. Use of the template is not mandatory. The Seller shall immediately send the customer, by e-mail, confirmation of receipt of the statement of withdrawal from the agreement.
4. Then, within the next 14 days, the customer should return the returned Goods at their own cost to the postal address Dębowa 1012, 34-382 Wieprz, Silesian Voivodeship, POLAND.
5. The Seller shall immediately, no later than within 14 days from receipt of the statement of withdrawal from the agreement, make to the customer a refund of:
• the price of the Goods;
• the costs of the original shipment of the Goods to the customer according to the cheapest ordinary method of delivery of the item offered in the Store.
6. The Seller may withhold the refund until it receives the Goods back, or at least until the customer provides the Seller with proof of return of the item.
7. The refund shall be made using the same payment methods as those used by the customer in the original transaction, unless the customer has expressly agreed to another solution.
8. The customer shall bear liability for the diminished value of the returned Goods if, before submitting the statement of withdrawal from the agreement, they used the Goods in a manner other than necessary to ascertain the nature, characteristics and functioning of the item.
8. Chapter 8.Exceptions to the right to withdraw from the sales agreement for the Goods
1. The right to withdraw from the agreement shall not apply in the case of Agreements for the supply of Goods:
a. non-prefabricated, manufactured according to the specifications of the consumer / Privileged Entrepreneur or serving to satisfy their individualized needs (personalized goods);
b. liable to deteriorate rapidly or having a short shelf life (perishable goods);
c. supplied in sealed packaging, if such packaging was opened by the customer and the goods cannot be returned after opening the packaging for reasons of health protection or hygiene (goods packaged for hygiene reasons);
d. sound recordings, visual recordings or computer software supplied on a tangible medium (e.g. CD) in sealed packaging, if the packaging was opened after delivery;
e. which, after delivery, due to their nature, become inseparably combined with other goods (e.g. construction materials, if they have been used);
f. dailies, periodicals or magazines, with the exception of a subscription agreement (printed press);
g. the price of which depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the expiry of the period for withdrawal from the agreement;
h. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement, and the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the Seller has no control.
9. Chapter 9.Complaints
1. The Seller is obliged to deliver to the customer Goods that are in conformity with the Agreement.
2. Towards consumers and Privileged Entrepreneurs, the Seller bears liability for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Towards the remaining customers, the Seller bears liability on the principles resulting from the Civil Code.
3. Complaints may be submitted:
• in electronic form to the following address: bottegadiconsole@gmail.com
• or in written form to the following address: Dębowa 1012, 34-382 Wieprz, Silesian Voivodeship, POLAND.
4. The Seller shall consider the complaint in the same form in which it was submitted (in writing or via e-mail message) within 14 days from receipt of the complaint.
5. In the event of dissatisfaction with the manner in which the complaint is handled by the Seller, the consumer and the Privileged Entrepreneur may (independently of ordinary proceedings before a common court) also use out-of-court methods of complaint handling and pursuing claims.
6. For the above purpose, it is possible to:
a. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of the dispute,
b. use the assistance of the district (municipal) consumer rights ombudsman or a social organization whose statutory tasks include consumer protection,
c. apply to the permanent consumer arbitration court with a request to resolve the dispute arising from the concluded agreement.
7. Additional information regarding out-of-court methods of complaint handling and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
10. Chapter 10.Product reviews
1. In the Store, it is possible for the customer to add a product review (hereinafter the "Reviews").
2. Reviews added by the customer should be lawful within the meaning of the Digital Services Act (DSA) and in line with good practices, which means that Reviews may not be posted that are:
• of an unlawful nature;
• contrary to good practices, and in particular: containing offensive, pornographic content, offending religious feelings, inciting racial, ethnic or religious hatred;
• infringing the rights of other persons, including in particular economic and moral copyrights and the right to privacy;
• containing content or graphic elements of a commercial, advertising nature, concerning products other than those offered in the Store.
3. The Seller and/or the provider of the external customer satisfaction survey / customer review program may moderate Reviews, which means that Reviews inconsistent with the Terms and Conditions will not be published or may be removed.
4. In the event of blocking or removal of a Review, the Seller shall inform the customer thereof, providing justification. In such a case, the customer may submit an appeal according to the rules described in Chapter 10. point 5 of the Terms and Conditions.
5. Appeals against decisions concerning Reviews (hereinafter the “Appeal”) may be submitted:
• in electronic form to the following address: bottegadiconsole@gmail.com
• or in written form to the following address: Dębowa 1012, 34-382 Wieprz, Silesian Voivodeship, POLAND.
The Seller shall, in electronic form, immediately confirm receipt of the Appeal (if the person submitting the Appeal made their e-mail address available to the Seller). The Seller shall consider the Appeal in the same form in which it was submitted (in writing or via e-mail message) within 14 days from receipt of the Appeal.
6. Any person visiting the Store has the possibility to submit to the Seller a notice (hereinafter the “Notice”), if they believe that illegal content, illegal within the meaning of the Digital Services Act (DSA), or content inconsistent with the Terms and Conditions has been posted in the Store within Reviews. Notices should be submitted in electronic form to the following address: bottegadiconsole@gmail.com.
7. The Seller shall, in electronic form, immediately confirm receipt of the Notice. The Seller shall consider the Notice within 14 days from its receipt, providing justification. Against the Seller’s decision considering the Notice, the person who submitted it may submit an appeal according to the rules described in Chapter 10. point 5 of the Terms and Conditions.
8. In the event of dissatisfaction with the manner in which the Appeal is resolved by the Seller, the person submitting the Appeal has the possibility to use out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).
9. The Seller shall not be liable for Reviews posted in the Store by customers, provided that:
• it has no knowledge that the Review is illegal content;
• it immediately takes appropriate action in order to remove or disable access to illegal content when it obtains such knowledge or notice, in particular the Seller immediately considers Notices.
11. Chapter 11.Final provisions
1. Polish law shall apply to Agreements concluded in the Store. The Agreement is concluded in Polish.
2. None of the provisions of the Terms and Conditions excludes or in any way limits the rights of the consumer (and the Privileged Entrepreneur) resulting from legal provisions.
3. The Seller may make changes to the Terms and Conditions at any time, provided that such changes shall apply to orders placed after publication of the new version of the Terms and Conditions, and in the case of (i) previously concluded Agreements for the provision of a digital service or electronic service, as well as in the case of (ii) customers having an Account in the store - the customer will be notified of the change to the Terms and Conditions and of the possibility of not accepting the new content.
4. The Terms and Conditions shall apply from 03-04-2026.